Roles and Responsibilities
- Participate in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support and development of ServiceNow.
- Complete development, configuration and workflow administration to support business processes in the platform.
- Provides analysis of problems while working toward solutions to technical issues.
- Uses scripting tools and ServiceNow functionality, create script to automate routine tasks being done in ServiceNow.
- Configuration/Customization of the ServiceNow system including workflows.
- Provide general support, administration and maintenance of the ServiceNow platform, including ITSM, ITFM and other ServiceNow applications.
- Management of platform life-cycle.
- Monitor and administer ServiceNow Discovery processes in support of software asset management and configuration management.
- Perform user account administration and governance, including group maintenance, user roles and process user license tracking, and monitoring of single-sign on providers.
- Develop custom reports for end-users that require assistance with report creation.
- Provide backup to other team members, as needed, for activities such as CMDB administration, system upgrade and patching, regression testing and releasing of new applications.
- Advanced ServiceNow skills such as workflow development and custom application development is nice to have.
- Certified ServiceNow System Administrator, Certified Implementation Specialist or Certified ServiceNow Application Developer.
- Functional knowledge of ITSM processes and best practices.
- Experience with other ITSM solutions such as Remedy, Salesforce etc. ITIL v3 Foundation certification or beyond.
- Experience administering Okta and Active Directory for user administration and authentication.
- Familiar with web services integrations using SOAP and REST.
- Proven problem solving and troubleshooting abilities using strong analytical skills and creative thinking.
- Works directly with IT Management to align ServiceNow with IT organization strategy.
Role:Software Development - Other
Salary: Not Disclosed by Recruiter
Industry:IT Services & Consulting
Functional Area:Engineering - Software
Role Category:Software Development
Employment Type:Full Time, Permanent
E-Solutions IT Services Pvt Ltd
A Reputed IT Company - Presence in more than 100 Counties
Contact Company:E-Solutions IT Services Pvt Ltd